Kohl's Complaint
Reviewed by
cancelling an order on line
Bad customer service leads to irate customers.
Last night I ordered some merchandise on line. I realized I had not used my discount code. I reordered the exact same merchandise and then tried to cancel the original order. It had been an hour and FOUR, and I was told they could not cancel my order.
I have tried to no avail to cancel the original order. It seems Kohls has shipped my order in 1 hour and 4 minutes
IMPOSSIBLE!
There is no way to speak to someone in charge of customer relations. They would rather pay for shipping twice, since I was not paying the shipping,
than cancel the order.
This seems an effort in futility as I shall return it as soon as I receive it.
What happened to helping the customer and creating good relations with their valued consumers. My boss once told me
that a unhappy customer tells anyone they can about a bad experience, so you should always try to make them happy!
Last night I ordered some merchandise on line. I realized I had not used my discount code. I reordered the exact same merchandise and then tried to cancel the original order. It had been an hour and FOUR, and I was told they could not cancel my order.
I have tried to no avail to cancel the original order. It seems Kohls has shipped my order in 1 hour and 4 minutes
IMPOSSIBLE!
There is no way to speak to someone in charge of customer relations. They would rather pay for shipping twice, since I was not paying the shipping,
than cancel the order.
This seems an effort in futility as I shall return it as soon as I receive it.
What happened to helping the customer and creating good relations with their valued consumers. My boss once told me
that a unhappy customer tells anyone they can about a bad experience, so you should always try to make them happy!
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