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On 8/25/14, I ordered four 54" x 63" curtain panels @ $29.99 each for a total with tax of $128.01. When the order arrived on 8/29, I discovered they sent 84" long panels even though the packing slip indicated 63". Because I do not live near a Kohl's, customer service processed a UPS return label for pick up of the four panels. They also reordered the 63" length curtains, but I had to pay again and would not be credited for the returned panels until they received them, which was fine.

On 9/6, I received the SECOND order, which AGAIN was 84" curtains with a packing slip that said they were 63"!!! I called customer service and informed them they sent the wrong length AGAIN, and we went through the same process as above.

On 9/11, I received an e-mail stating that Kohl's had processed my FIRST return, but I only received credit for one of the four panels for a total of $35.02 instead of $128.01. After about an hour on the phone with customer service, they stated that I had only returned one of the four panels. I told them that I had no use for 84" length curtains, that's why I had them reorder the 63" length. I also informed them that the SECOND order was also on it's way back to them for the same exact reason. They would not issue a credit on the remaining three panels, but stated they would conduct an internal investigation.

When I got home that evening, the THIRD order had arrived and when I opened the box, SURPRISE!! they AGAIN shipped me the 84" length curtains with the packing slip for the THIRD time stating they were 63" length.

I called Customer Service and asked to speak to a supervisor. He stated that he could issue a UPS pick up label to return the items. There was no way I was going to reorder for the FOURTH time because I knew I would never get the item I ordered. I also didn't trust returning for the THIRD time via UPS since they didn't want to give me my full credit from the first return and all recent indicators are that the second return will be just as messed up. Therefore, I will drive 100 miles to my nearest Kohl's store and personally hand the THIRD WRONG ORDER to a live person and I will no longer do business with Kohl's.

I have filed a dispute on my credit card for Koh's failure to credit me the full amount from the first order and will continue to pursue the credit. To put a customer through this much hassel when it's obvious that I received THREE WRONG ORDERS in a ROW, is beyond the definition of poor customer service.

"Posting on your site DEFINITELY HELPED (it was pointed out by retailer), and sped up response after 6 weeks of mulling around BEFORE we posted our complaint."