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Kohl's Support Ticket - horrible online billing practice

Kohl's Support Ticket

horrible online billing practice - Credit ebilling practice

Created By: chestersgirl's Picture chestersgirl Last Reply: niki2000's Picture niki2000
Priority Level: [High] Status: [Open]
Created: 9 years ago Last Updated: 8 years ago
Department: N/A Replies: 1
Product: Credit ebilling practice

I just now canceled my account among many other unhappy Kohl's customers I've been finding online,

- When I went to pay my bill online, I plugged in my routing number and acct number perfectly and the site said my payment went through.
- a few weeks later I get a bill saying I still owed that amount plus a returned check fee!!!
- when i called about their mistake, the 2 people in customer service were USELESS and they said that my routing # and the last 4 digits of my acct # they had on file was right and they refuse to pay the returned check fee from the bank. They think it was my bank's fault.

-Even if there was an error in tranferring funds from my bank to their company, they never let me know which is ridiculous. I had plenty of money in the bank to cover the payment.
-I should not be charged a fee due to the Kohl's website negligence. It's a horrible way to do business and I plan on spreading the word anywhere I can.


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niki2000 says: (8 years ago)
 0
The same thing happened to me. I work with numbers all the time and actually know my checking acct number by heart. I wrote a letter after talking to two CSR's (who know how to say "I'm sorry" a lot) but are not empowered to do anything. Called again last night, spoke to 3 people over an hour, found out they are in El Salvador. When I asked for the "Financial Control" dept. that she mentioned to me, she said they don't take calls and don't have an address.

I think this is a scam and even though it's only $25 in my case, I'm going to the top of this $1B company in Mennominee Falls, WI 262-703-7000.

I never received a reply on my letter and it's been over 5 weeks.



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