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Kohl's Complaint - rebate unusable
Kohl's Complaint

Kohl's Complaint

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rebate unusable


I purchased several items in early 2016. In Feb 2016 I was issued a rebate in the form of a debit Visa card. The card had $36 available on it. Every time I tried to use the card from day one it was declined. Once at a restaurant, once shopping, once at McDonalds. No matter how they entered it and no matter if it was under $36 or not it declined. I kept putting it aside, and didn't realize that the card had a 4 month expiration date and a $3 a month fee as stated by their representative its in their 4pt font 20 page terms and conditions. Now I called and they wont do anything! Even though the card still has $21 of my money on it they wont reissue it! But they keep taking the monthly fee. I was told that cashiers must have been doing it wrong Yes 3 cashiers at 3 different places don't know how to run a credit card, because they only do them all day everyday. I do a lot of business with Kohls, but I have pretty much had it. I started before this cutting back on my purchases because so many items are no longer eligible for the promo discounts, and their prices are horribly high compared to other retailers. Now I just will shop amazon its faster and easier and customer service is much better.


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