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Kohl's Complaint - Kohl's poor Black Friday shipping performance
Kohl's Complaint

Kohl's Complaint

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Kohl's poor Black Friday shipping performance


I am so annoyed at Kohl's right now that I am looking for places to vent my feelings.

I really feel that Kohl%u2019s was overwhelmed and under prepared for its Black Friday sales event. A long time ago I had stopped shopping Kohl%u2019s online because of the length of time for shipping. I do the majority of my shopping online and I was used to speedier shipping.

Over the past year or two, Kohl%u2019s shipping has improved greatly so I began online shopping again at Kohl%u2019s. However, this past Black Friday shopping experience will likely make me think twice before I ever again Black Friday shop at Kohl%u2019s.

It took 10 days before my Black Friday and also Cyber Monday orders were packaged and ready to leave the Kohl%u2019s warehouse. 10 days??? That is unacceptable. And then to make matters worse, these orders have been broken into multiple packages. By the time I get some of my items, it could be 19 days. Again, this is unacceptable in today%u2019s day of online shopping. Sure, I could go into the store, but I am saving Kohl's a lot of money by sitting at my computer and shopping online rather than mucking up their stores and taking space. Kohl's should be shipping everything for free and shipping fast!

My advice to Kohl%u2019s is that if it is going to promote a huge sale, be prepared and don%u2019t make customers wait 19 days for their packages. Seven days is long enough from hitting the send button to receiving at the door. 10 days to get the packages ready tells me Kohl's was not ready at all.


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