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Kohl's Complaint - Kohl's HORRIBLE Customer Service on Phone! TOOK THREE HOURS!!!!
Kohl's Complaint

Kohl's Complaint

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Kohl's HORRIBLE Customer Service on Phone! TOOK THREE HOURS!!!!


just tried to place an order for FOUR items, two identical pillows and two identical face creams, and it took, honestly, three hours. The first HOUR was routed to India, and the fellow and I could barely understand each other. It was exasperating, and I finally asked to speak to the supervisor to finish the order. After that, I realized that for a few dollars more, I could get free shipping, so I found a couple more items online and called again. Next HOUR. That went fine, though taking much longer than I wanted to spend, except that when I was ready to place the order, nearly all the items I had ordered in the first place were sold out already!! How does that happen!?!? Also, the systems were down, so the order could not be placed. She said to go online in an hour, type in the confirmation number, and my order would be placed with all the discounts applied (I had 60.00 in Kohl's cash). Well, I did as she instructed, and there was NO PLACE to type in a confirmation number, thus, ANOTHER call to Kohl's! This routed me to someplace in South America, and yet again, another difficulty in understanding each other. Another HOUR later, and another supervisor, I finally placed my order for two identical pillow and two identical face lotions. FOUR items took THREE hours of my time, and in INCREDIBLE AMOUNT of frustration!!! I can barely remember being so angry in my LIFE!!! I have six kids, and have shopped at Kohl's for many years, have spent untold thousands of dollars there, and have told my friends and family how great Kohl's is. Tto have this happen was just too much. I hate Kohl's now.


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