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Kohl's Complaint - DON'T BUY ONLINE!!! - customer service
Kohl's Complaint

Kohl's Complaint


DON'T BUY ONLINE!!! - customer service

I work from home 12 to 14 hours a day so when my husband asked me to get him more t-shirts like those he received as a gift from a friend who purchased them from Kohls, I went on line to purchase more. I placed my order on 8/26 but they didn't ship until 8/30. They sent me the UPS tracking number and finally on 9/08/2008 it was updated to display the package was delivered on 9/06/2008. Naturally, I notified Kohl that the package was not delivered to my home so where could it be. Kristin from Kohls Customer Support explained that the order is shipped to the local post office and that I could pick up the package there. Naturally, if I'm going to pick it up at the post office I could have gone to the store to buy them and not have to pay for shipping. I demanded that I receive a refund but was asked to wait 7 to 10 days to see if the package would be delivered by the post office. On 9/10/2008, when the package still had not been delivered, Sarah from the Kohl's Customer Support told me that I needed to wait until 9/12/2008 before they could process a refund. On September 13th, the package still not delivered, Jennifer from Kohl's Customer Support told me they were processing a refund I should recieve in 14 to 30 DAYS. Here it is 10/15/2008 ad still no refund, and no package by the way. Tracey from Kohls Customer Support promised me today that the refund will be proces today and I should get it in ....14 to 30 DAYS!!! Don't buy online, Don't even buy at Kohls. I took time off and went to the mall and got my husbands t-shirts at another store.

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bhome says: (7 years ago)
Ordered online from Kohl's twice this season first time 6 ceramic coffee cups they were packed with air pillow packing and 3 of the 6 were broken so I had to make a trip to the store to return for refund. next i ordered two RC cars for gifts every tracking detail indicated both were shipped together only one showed up. again packed poorly but unbroken but only one was delivered. when I called customer service one week before christmas I got an automated message stating system is down please call back later. two days later gee heavier than normal calls message and had to wait 45 minutes on hold to hear we are sorry the item you ordered is now OUT OF STOCK!!! I will never be so stupid as to order from KOHL'S on line again....I suggest everyone does the same unless you need to be treated poorly and disappointed

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