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Kohl's Complaint - Cheated
Kohl's Complaint

Kohl's Complaint



Kohl's has an interesting way of rewarding its frequent credit card shoppers. It gives out Kohl's Cash. But, beware of the manner in which they apply the Cash to your purchases. It is criminal!

Instead of applying the Cash as a tender (payment), Kohl's uses it as a discount BEFORE other coupons are applied. All other retailers who say you have $10 off something, actually give you $10 off at the END of the transaction. It is applied toward the bottom line payment. Kohl's does not.

My purchases totalled $19.89 after using a 20% off card they mailed me. When I tried to pay that $19.89 with two $10 Kohl's Cash coupons, all of a sudden I owed THEM $2.62 more. Interesting accounting methods.
Also, they send out these Percent Off cards supposedly to frequent shoppers. But, if a customer shows up in the store without one, they give that person a scratch off that is often better than the cards mailed out. What is that about???
The Kohl's Cash promo states $10 in Cash for every $50 purchase. I attempted to separate my items at checkout so that I would have multiple $10 coupons. The cashier told me not to bother - that I would get one for every $50 I spent. So, my total that day was $101.87, but only ONE $10 Cash certificate was awarded. Either incompetence or outright lies!
About once a year, I get so mad at something Kohl's does - usually because an employee gives me incorrect info or a product doesn't hold up, that I decide not to shop with them again. Somewhere along the way, I must forget and back I go. But, this time, I am done! No more shopping at Kohl's. I'm going back to Macy's for everything.

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peoplesuck says: (6 years ago)
kohls cash has always been a coupon read the back of it , really and its never changed its not going to allow you to use a coupon aka kohls cash to pay using a percentage it takes kohls cash off first before any other store provided discounts , and during a sale the scratch off is used for people who dont bring thiers and i have always been able to use a scratch off to see if i get a better percentage . and as far as your kohls cash the store goes by the pre tax amount , ask any store employee, i asked one time and i remembered for all future purchases .sounds to me your just not reading but hey go shop at any other store where they either do the same thing or exclude everything

KonaChan07 says: (7 years ago)
The total may have been $101.87 but I am SURE that if you look at the sub-total it was less than $100. The tax does not count towards getting another Kohl's Cash coupon.

At least Kohls isn't strict about how much you spend to get the coupon. The system gives it to you even if it is $48 pre-tax.

pickysenior says: (7 years ago)
Problem is you don't know how it works until AFTER you spend your money and earn the Kohl's Cash. THEN you find out it's a coupon and not CASH (as in a tender).

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