Kohls Reviews and Complaints

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Kohls Reviews

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  • Kohl's exchange policy

    Got cut-up with store doing exchange and after horrifically rude phone customer rep went back to the store to get some help, the manager couldn't wait to get me out the door and didn't care about it at all. Keep shifting me to other places and when I ask if store would assist me with getting the item, the answer was NO, and I was told that I was capable using their beautiful automated in-store kiosk. OMG can I give -5 stars please, don't get cut-up with them just go and get your stuff where you pay straight forward price. More...
    (Delivery Services)
    liamst83's Picture   liamst83    0 Comments   Comments
  • Refund

    I purchased two pieces of luggage online at Kohls in December 2014. Unfortunately, both pieces weren't exactly what he wanted so I returned them less than two weeks later to the Keller Kohls location since I was visiting Texas on holiday. Although I had my receipt, there seemed to be an issue with the refund so the manager of the store got on the phone with Corporate to get guidance. Corporate told her to have me leave my luggage there and that they'd send me a refund within 10-15 business days. In January (2015) I contacted them to check on the status of my refund and they... More...
    (Shopping, Chain Stores)
  • Took my merchandise, still no refund 6 months later

    I purchased two pieces of luggage online from Kohls for a total of nearly $400 in December 2014. It turns out the luggage wasn't exactly what my husband wanted so I returned both pieces, still in their boxes to the store. Even though I had my original receipt, there was an issue with the return so that store manager got on the phone with corporate and asked them what to do. Corporate told her to take my luggage and they would issue a refund directly to me in 10-15 business days. So, I left my luggage there and waited. Sure enough I haven't heard anything from them so I check... More...
    (Shopping, Chain Stores)
    lola878's Picture   lola878    0 Comments   Comments
  • Kohl's new charge account...

    My new Kohl's account... So I opened a new account with Kohl's in October. Never heard from them until they called and said I owed them $40 for my purchase that day. However, I never got my card or the bill for $40. When they went into the records they discovered: 1. They had two points of information wrong in a two line address and 2. as a result all the mail they've sent to me has been returned to them. Now they need to change everything in their computers and they want me to supply my social number and birthday to them over the phone. This is something I do not do... More...
    (Shopping, Chain Stores)
    each9548's Picture   each9548    0 Comments   Comments
  • Wrong item sent THREE TIMES IN A ROW!

    On 8/25/14, I ordered four 54" x 63" curtain panels @ $29.99 each for a total with tax of $128.01. When the order arrived on 8/29, I discovered they sent 84" long panels even though the packing slip indicated 63". Because I do not live near a Kohl's, customer service processed a UPS return label for pick up of the four panels. They also reordered the 63" length curtains, but I had to pay again and would not be credited for the returned panels until they received them, which was fine. On 9/6, I received the SECOND order, which AGAIN was 84" curtains... More...
    (Shopping, Chain Stores)
    WHEATIES's Picture   WHEATIES    0 Comments   Comments
  • kohls Manager bad attitude

    I was at Kohls on 8/7/2014 I spent $150 plus. I purchased a junior Tee's and a Mens Tee's total of eight Tshirts.but when I got home it was not the right size. so I went back in today 8/8/2014 to change the four Tee's from Large to XL. But for some reason one of the tshirt the Tag did not match the UPC on the reciept. so i said i don't how she rang it up but I got those in here. and i also said may br i took the wrong tag. so finally I called the Manager. and she is the worse Manager ever handle a customer. every time I tried to explained she would prawn her face.she... More...
    (Shopping, Chain Stores)
    cheche05's Picture   cheche05    0 Comments   Comments
  • Khols gift card cash back policy

    I went into my local Khols store and made a purchase and has 10.00 left on my gift card when I asked for the left over cash the cashier said he couldn't give it to me. I then showed him the gift card cash back law that states if there's 10 dollars or less left on a customers gift card they can get it back in cash. The cashier then stated that the Khols cash back policy was different and that it's 3 dollars or less. I would really like to know if that's true or not More...
    (Shopping, Chain Stores)
    raerae's Picture   raerae    0 Comments   Comments
  • Nightmare on Kohls St (Kohls.com, Kohls customer ser, Kohls charge)

    I thought i would place an order on kohl's.com. easy enough. On 12/1/13. made the mistake of dealing with someone who's grasp of the ENGLISH language was a 1 (1-10); I used 20% code; a $25 gift card and a $5 rewards (due to expire 12/4; whole reason i placed order on that day). I have been dealing with the KEYSTONE COPS ever since then. passed around from kohl's.com to kohl's rewards to credit services. I have called on 3 if not 4 separate days; spent up to an hour plus on any given day just to see how long i could go before bursting a blood vessel or simply setting... More...
    (Shopping, Chain Stores)
    painterperson's Picture   painterperson    1 Comments   Comments
  • kohls holiday shipping

    I'm very upset on the xmas shipping. I placed a order on Thanksgiving day, on Dec.5 the order was shipped. I didn't receive my order to 17 days later. I would like to know where my order was for so long. You can't blame it on the weather like you said. I will be returning my order, due to it took so long. As a company, you should look in to what happen in this matter.Oh, by the way, I know of 10 other customers this happen to and I work with 20 women in a business. Very upset with KOHLS!!!!!!!!!! More...
    (Shopping, Chain Stores)
    tootie's Picture   tootie    0 Comments   Comments
  • Kohls customer service sucks

    In Oct, we ordered shoes that did not arrive as promised. Contacted customer service and was told order was lost at shipper. Original order cancelled and re-ordered. Second day received order that was overnighted. Next day received original first cancelled order. Then after calling customer service about duplicate shipment, the order was placed a third time. We ended up with 3 pairs of the same shoes and had to return 2 of them to the store without compensation for our time or gasoline. They offered us a 30% online only discount (which we receive in the mail regularly). Reluctantly,... More...
    (Shopping, Chain Stores)
    twedington's Picture   twedington    1 Comments   Comments
  • Kohls management teams are unfair

    I was an absolutely great employee at kohls. I was made the Home and Kids supervisor in my store in Bullhead City AZ. Any body that has shopped in the Kohls stores would know that this is a huge area. I quite often was alone in my department for most of the day, and I was never given a job description for my job. So I tried to do everything. I cleaned up a lot of both departments and made them very shoppable and increased the sales in 4 of my areas right away. Big increases. I had a new manager that came in and I answered to her directly. I knew right away that she didn't like me. She... More...
    (Shopping, Chain Stores)
    Jeribarey's Picture   Jeribarey    0 Comments   Comments
  • New Store?

    I really like shopping at Kohls. The closest stores to me are Spartanburg, SC and Asheville, NC. The problem is that these stores are 30 to 40 miles from where I live. I'm wondering if there is any possibility of a Kohls comeing to Hendersonville, NC ? The KMart in the Blueridge Mall is Closing and that is a big space that will soon be empty. The Forest City/Spindale, NC area is also a closer location for me to shop. Wishing Kohls could be closer. More...
    (Shopping, Chain Stores)
    Bjking's Picture   Bjking    0 Comments   Comments
  • Kohls wrong and misleading online descriptions

    I was so upset when i tried to purchase some of the Kohls Cares products online. I tried to get a scarf with a matching travel mug and tote . When i clicked on the products the pictures of the items all matched but when i received the items the tote was a different pattern. When i emailed customer service, they told me i got what i ordered. I kept checking the order sku and it matched the product i was trying to get..I tried to explain this to her that obviously she was not getting what i was trying to say and just checking the sku and not the description. I ordered the tote AGAIN and... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    tabbygirl's Picture   tabbygirl    0 Comments   Comments
  • Kohls online descriptions DONT MATCH PRODUCT!

    Twice now I have received something i ordered from Kohls that didnt fit the online description and now I am out money. I ordered 2, 2pks of cotton woven Chap boxers, they sent KNIT boxers. There online description and pictures showed both knit and woven cotton items but the items I ordered were not knit. Unfortunately when I went to return them in person I didnt have the packing slip and didnt realize the 'credit' they gave me was HALF of the original price. Yes I know i get the lowest price for the item without a receipt but now i have the receipt and they say its too late for... More...
    (Shopping, Chain Stores)
    KOBE1's Picture   KOBE1    0 Comments   Comments
  • Dirty

    I just got back from the Kohls store in Stockton CA where I was shopping the make-up counter. Not only was it ill stocked and messy, it was literally dirty. I had to blow dust off of every box I picked up in order to be able to read the label. It was ridiculous!!! On top of that, there was no kind of make-up remover on hand despite the fact that in-store testers available for sampling. Later, as I looked around the store, I noticed that it was in general disarray, with items strewn over the floors. It's definitely time to do some housekeeping!!! More...
    (Shopping, Chain Stores)
    kwinkler's Picture   kwinkler    0 Comments   Comments
  • great store shitty shoppers

    i loved the kohls store but i see more and more shitty shoppers that abuse or take advantage of the store they think shit is owed to them they feel kohls cash hsould be honored and they should never loose it even if they have already spent it but why would you earn twenty return items loose the coupon and yet get to keep 40, thats not right on the shoppers they are trying to scam the store just like all the shit that customers return, used nasy smelly years old , yea they have a great return policy above and beyond all other stores but really yo bring back your clothes you... More...
    (Shopping, Chain Stores)
    peoplesuck2's Picture   peoplesuck2    2 Comments   Comments
  • customer service women very rude

    We have been into Kohls west side location in Sioux Falls, SD twice in the last week to either return or exchange a gift. Both times they one, didn't listen to what we were trying to say but talked over us or two, told us we needed to go get something else and pushed us aside only to go to the end of the line. We understand it is busy and they deal with people all day, but that is no reason to treat the customer like this, we have been shopping at Kohls since it came to town. We won't stop shopping there but, would just like you to know how they do business over there More...
    (Shopping, Chain Stores)
    Tanman17's Picture   Tanman17    0 Comments   Comments
  • Poorer Quality of clothing and shoes

    Hello, I have been noticing that in the past year the quality of clothing has really gone down. I love the Kohls Stores and have been shopping there since a store had opened in my area. However, I am becoming increasingly disappointed, especially in your clothing and shoes/boots. The bedding and house-ware selection quality is still fine. It's the cheaply made clothing that I have been noticing more and more. I love the convenience, frequent sales and your friendly customer service. Thanks for listening. More...
    (Shopping, Chain Stores)
    LLMathias's Picture   LLMathias    0 Comments   Comments
  • KOHLS coupon $10.00 cash

    To ALL of us who shop at KOHLS with the $10.00 coupon they send us on the mail. BE AWARE!!!!!!! If you use it AND for any reason you need to return ONE little thing from that purchase KOHLS will deduct your $10.00. Soooooo, if you buy $149.49 minus the 10.00 coupon= $139.49. If you need to return a baby shoes that was 4.99, they will return those $4.99 back to you BUT NO the 10.00, so 4.99 back to your account and 10.00 fee transaction to KOHLS........... ?????????????????!!!!!!!!!!!!!!!!!! Why I have the feeling they trick me here. Anyway to those who want to use that $10.00. Use ONLY if... More...
    sanbea1's Picture   sanbea1    1 Comments   Comments
  • KOHLS and the $10.00 discounts?!

    To ALL of us who shop at KOHLS with the $10.00 coupon they send us on the mail. BE AWARE!!!!!!! If you use it AND for any reason you need to return ONE little thing from that purchase KOHLS will deduct your $10.00. Soooooo, if you buy $149.49 minus the 10.00 coupon= $139.49. If you need to return a baby shoes that was 4.99, they will return those $4.99 back to you BUT NO the 10.00, so 4.99 back to your account and 10.00 fee transaction to KOHLS........... ?????????????????!!!!!!!!!!!!!!!!!! Why I have the feeling they trick me here. Anyway to those who want to use that $10.00. Use ONLY if... More...
    sanbea1's Picture   sanbea1    0 Comments   Comments
  • Kohls shipped me 2 left shoes

    I used to be a loyal Kohl's shopper, however, after my last experience with my Kohls.com order - I probably will never spend another dime again. I received a shipment of two LEFT shoes. Those particular shoes are not available any longer, nor can Kohls guarantee they will ever be available. They refuse to correct their screw up by crediting me the full price of these shoes (I paid a sale price) so I can go buy the same pair at one of their competitiors. They are completely unconcerned that one of their moron employees can't tell right from left and I got the shaft. In the... More...
    (Shopping, Chain Stores)
    melh's Picture   melh    0 Comments   Comments
  • Late Fee When Website Was Down.

    I recently received my first late fee on my Kohls Charge card on an account I was unable to pay on, What Kind of Company can you not pay your balance on, in store via debit card? Kohls. That was my second attempt to pay on my balance, After trying to pay it online multiply days in a row, but there website was down. I email Kohls, to ask them if I would be charge a late fee because there website was down, and never heard anything back. I called customer Rep and got the run around and half the late fee removed, I assume this late fee will be reflected on my credit? IM PISSED! More...
    (Credit Cards, Finance, Banks)
  • A Customer Lost

    After paying off my Kohl's credit card they closed my account out without notice. I had been late with my payment, but I had payed all fees. I go in the store to use my card and they told me it was denied. I call customer service to find out what was wrong, that's when they informed me they had closed the account. Standing at the register I did not have enough cash so I had them to hold my items for me to come back and pick up. The clerk had told me to reapply as well as customer service. So I did. Well I return to pick up my items only to find out that they took my 20% that I was... More...
    (Shopping, Chain Stores)
    va09's Picture   va09    0 Comments   Comments
  • Please Improve

    I don't understand Kohl's. I live In Garden Grove ,CA & live near a Kohl's in Santa Ana. I have been going to Kohl's for 6 years now. I have been getting the Kohl's credit coupons in the mail for years now, even though I didn't qualify for their Kohl's credit card. Today I was told I couldn't use my own credit/debit card. They said nothing has changed but I know it has. Why is it they don't let me have a credit card, but tell me I need one or I have to pay the normal price. Isn't that kind of blackmail!!!!. I think it is... More...
    (Credit Cards, Finance, Banks)
    raven0504's Picture   raven0504    0 Comments   Comments
  • Kohls made an error with my payment

    I went into kohls on 4/13 to pay my bill with a check of $479.00. The cashier only keyed a payment of $4.79 in error. I didn't look at my receipt and didn't realize the error until 4/16 when I reviewed my checking account. I called and the rep over the phone suggested I do a check by phone for the difference, I did. On 4/25 kohls cleared my original check of $479.00 putting my checking account in the negative and causing a $25 overdraft fee. I called and kohls assured me if I fax a copy of my cancelled check they would correct the situation and refund my overdraft fee, this... More...
    (Credit Cards, Finance, Banks)
    Bamjamlam's Picture   Bamjamlam    0 Comments   Comments
  • misguided info on shipping

    I am truly dissapointed with how a online kohls order was processed with a 14.00 shipping charge. I was assured that due to the order being totaled at 93.00, I qualified for free shipping due to the free shipping amount that needed to be 75.00 or more. After I put in my 30% off coupon, my total came to 71.00, nothing indicated that I would now incur a 14.00 shipping charge, nothing at all. I hope that Kohls does the right thing and refunds my 14.00 shipping charge. This is sneaky and suprising of a reputable store that I have patronized for years. More...
    cdankle's Picture   cdankle    0 Comments   Comments
  • Horrible Customer Service

    I purchased a watch for my husband for Christmas. When I got home I found out that it wasn't the watch he wanted so the next day I took it back. Kohl's didn't have the watch he wanted in store so the person working customer service in the store ordered the one he wanted for me. it was shipped to my house. When it arrived, it was the wrong watch. I called customer service and they said that they couldn't send the correct watch until the watch that was sent was returned. They said the quickest way would be to return it to a store. I returned it to the store the next day,... More...
    babydoll75's Picture   babydoll75    0 Comments   Comments
  • Expired Kohls Cash

    We read online at Kohls Facebook that Kohls would honor expired Kohls cash, with manager approval. We Kohls cash which expired Dec 5, and were in the store on Dec 21. Wen we asked customer service about this & they called the manager, they would not honor the expired Kohls cash. Why would some Kohl's stores honor it and others wouldn't? More...
    KohlsShopper's Picture   KohlsShopper    0 Comments   Comments
  • Weekly Ads

    Kohls should be ashamed, as should every other store that does this. I am appalled at the promotion of eating disorders through ads. Since this is about the advertising which, I assume, is nationwide, it is not a complaint about a specific store. I have not included the location for that reason. The Sunday, October 2, 2011 ad book in the newspaper features a very anorexic girl. Some within the pages are also horrible looking but, the front cover is the worst! Granted, since its advertising Vera Wang and she, herself, appears to be anorexic, I guess the clothes will be a... More...
    SueQ's Picture   SueQ    0 Comments   Comments
  • Military Discount

    Dear Kohls, I asked the store clerk as I was paying for my purchases,if they give military discount,she replied that they do, I was so excited to hear the wonderful news. I shop in Kohls once a week. everytime I went In the store I recieved a discount for about 2 months. I went to the store in Prescott Valley,Arizona, as my usual trip. I offered my card and the store clerk said they do not give military discounts, I told her my story she said no, we have never given military discounts. I asked for management she called the manager and over the phone she told her no, we never have given... More...
    rmstreeter's Picture   rmstreeter    13 Comments   Comments
  • A mess

    I went to take advantage of sale on underwear. Found the rack for the brand I was looking for. It was a total mess. I searched both sides for 20 minutes looking for the style and size I needed. (No help available) Sizes, style, color, NOTHING was in order. I gave up, went to Penney's and was directed to the rack by the employee, found exactly what I needed, all in impeccable order, out in 5 minutes, and on sale for the same price. Sorry, Kohl's wasn't worth the hassle. More...
    (Shopping, Chain Stores)
    bubbasis's Picture   bubbasis    0 Comments   Comments
  • Workers who are Unprofessional

    I love shopping at kohls but the workers at store 1188 have extremely poor attitudes!! During my two hour visit I heard 4 different workers complaining non stop about the store manager, their hours and how they all get used but get paid nothing, they even were talking smack about other workers and customers and how annoying it is to pick up after them. MY impression was that they hate working there and that ALL customers annoy them. It really made me feel uncomfortable . And half the time I could'nt find the product in the Ads, and when I asked for help they kept passing me off to... More...
    LILY2011's Picture   LILY2011    0 Comments   Comments
  • Customer Service

    I purchased a NuWave Oven through Kohls.com on March 20, 2011. I received an email stating that the order had been shipped on March 22, 2011. However, when I went to track the order it said that the order never made it to UPS. I gave it a week, thinking maybe there was a glitch. When, after a week, I got the same result on the UPS website, I e-mailed Kohls customer service to see what the problem might be. I explained that I had a tracking number, but that UPS did not have the package. The response was that my order had been shipped on March 22, and if I would like to track the... More...
    emccourt's Picture   emccourt    0 Comments   Comments
  • merchandise not as advertised

    I purchased earrings at Kohls that were marked as ¼ carat diamond and 14-carat gold. When I took them home and put them on, my ears turned red and I realized the stems weren’t gold. I took them back as Kohls advertises they take back anything anytime. They told me the diamonds didn’t test real so they can’t take them back. I couldn’t believe it! I am not a jeweler I wouldn’t know if the diamonds were real or not, but I do know that is the earrings they sold me. More...
    (Shopping, Chain Stores)
  • Buyer Beware!!

    I purchased earrings at Kohls that were marked as ¼ carat diamond and 14-carat gold. When I took them home and put them on, my ears turned red and I realized the stems weren’t gold. I took them back as Kohls advertises they take back anything anytime. They told me the diamonds didn’t test real so they can’t take them back. I couldn’t believe it! I am not a jeweler I wouldn’t know if the diamonds were real or not, but I do know that is the earrings they sold me. Apparently they are not gold and not diamonds. I feel cheated. More...
    (Shopping, Chain Stores)
    ConsumerZ's Picture   ConsumerZ    0 Comments   Comments
  • susan

    I placed an order on line. When I received it, an item was damaged. I wanted to get the item replaced so I called customer service. I was connected with someone who obviously did not speak English as his first language. Although he was very polite, I could not understand him and it was clear that he had no idea what he was doing. He asked me several times for the same info, couldn't access my account info, had to put me on hold several times. After 40 minutes of this, I finally said I would call back later to speak to someone else, which I did. That person was very helpful and resolved... More...
    (Shopping, Chain Stores)
    fagers's Picture   fagers    0 Comments   Comments
  • Kohl's bad experience

    I went shopping at Western Hills Kohls in Cincinnati Ohio. Bought my husband a suit for a family funeral.The cashier didn`t take off the security bar. Didn`t know it until hours before the funeral!! My husband had to rush back to the store and have it taken off.I`ve never been so upset with a department store before!! I can`t see me shopping there again. More...
    (Shopping, Chain Stores)
    Barbo's Picture   Barbo    1 Comments   Comments
  • Kohl's customer service in Canton, GA

    I took my kids to the Kohl's in Canton, GA. It is pretty new and I was hoping the place would be clean. Boy, I was wrong. We walked to the toys department and we saw POOP on the floor. It was covered with napkin and from far I thought it was cofee. As we walked closer, the smell was gross. Apparently a boy pooped on the floor and the parent covered it with napkins. So bottom line is that the store was nice but don't expect any civilized people shop there!!! More...
    (Shopping, Chain Stores)
    Nikki1's Picture   Nikki1    4 Comments   Comments
  • Kohls

    I don't know who's in charge of the hiring practices at the Kohls in Havertown, PA, but my family will never shop there again. Apparently it's alright with them to have staff members ogle young women such as my daughter who's barely 16 at their customer service counter. In this case the young man we'll call "Will" since it's not far off from his actual name continued to stare at my daughter's chest even after my wife who was shopping with her at the time turned to him with an anger in her eyes. See my wife angry once and you'll understand.... More...
    (Shopping, Chain Stores)
    RMcCracken's Picture   RMcCracken    0 Comments   Comments

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